FAQ

It has been so many days! Where is my order?

Sorry for the trouble. Delivery can be affected by weather, customs, policy change and the others. If you have been waiting too long time for your order, please contact us or your sales representative. We will do our best and give you the most sensible solution to tackle your problems.

What's the delivery time?

The delivery time for sample order is normally 1-3 working days after full payment received. For bulk order, it's about 10~15 working days after deposit received.

What is the shipping cost?

When we send the shipping cost to you, we always offer the cheapest and safest courier by comparing.

Can I visit your company and factory in China?

Sure. We are more than happy to receive you in Dongguan and show you around our workplace. If you need more information about our products, please don't hesitate to contact us. You can also visit our company website:www.jmtjm.com.

Can the factory substitute for the online video audit factory?

Yes, of course, very welcome!

Can the factory substitute for the online video audit factory?

Yes, of course, very welcome!

Can the factory substitute for the online video audit factory?

Yes, of course, very welcome!

Can the factory substitute for the online video audit factory?

Yes, of course, very welcome!

Can the factory substitute for the online video audit factory?

Yes, of course, very welcome!

Can the factory substitute for the online video audit factory?

Yes, of course, very welcome!

Can the factory substitute for the online video audit factory?

Yes, of course, very welcome!

How to guarantee after sale?

We supply 12 months products warranty. If the item was found with defective during warranty, you can contact us immediately,we would like to help you solve the problem in the first place, products will be ready repair or new one placement for you.

Can your products meet the national association standards?

Of course, we can provide the corresponding compliance test report

How does your company do regarding quality control?

Our QC team will do strict quality control inspection before shipment to assure best quality.

Is there any spare parts service if the order is large?ate the quantity of spare parts according to your order.

Of course, we will evaluate the quantity of spare parts according to your order.

Is there any discount for bulk orders?

Yes,bulk orders are welcomed. And we will be glad to offer you better price discounts based on your order quantity. So please feelFree to contact us when you need to take large order quantities or customized products.

Can I mix models&colors ?

Yes,sure, mixed orders or colors are acceptable. You can leave us a message about what models&colors you may need. But if youwould like to take different models,please kindly send us an email.

Can I ask for samples before placing an order?

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable

Can I customized my order?

Yes, OEM/ODM service is available. Customized logo/package/bluetoot name/color. For details, Please kindly contact the sales persons.

Can I customized my order?

Yes, OEM/ODM service is available. Customized logo/package/bluetoot name/color. For details, Please kindly contact the sales persons.

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